Shipping Policy
Thank you for choosing Mediaxprint! Below is our shipping policy for your convenience.
Processing Time
- Orders are processed and printed within 5-7 working days after payment confirmation.
- Custom or bulk orders may require additional time. We will notify you in case of delays.
Local Shipping
- We deliver to locations within Malaysia only.
- Delivery time is typically 1-3 business days after processing, depending on your location.
- Free shipping is available for orders above RM1000.
International Orders
- For shipping to countries outside Malaysia, please contact us via email at order@mediaxprint.biz.
- We will provide a customized shipping quotation and estimated delivery times based on your location and order details.
Shipping Costs
- Shipping fees are calculated based on the destination and order weight at checkout (for local orders).
- For international orders, shipping costs will be provided after consultation.
Order Tracking
- A tracking number will be provided once your order is shipped, allowing you to monitor its delivery status.
Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 7 days of receiving your package. Be sure to include photos and order details so we can assist you promptly.
Returns and Refunds
- As all products are custom-made, we do not accept returns unless there is an issue with print quality or damage during shipping.
- Please refer to our Return Policy for more details.
Contact Us
For inquiries or support, reach out to us:
- Email: order@mediaxprint.biz
- Phone/WhatsApp: +6010 428 0879
Thank you for trusting [Your Printshop Name] for your printing needs. We look forward to serving you!
Need help?
Contact us at order@mediaxprint.biz for questions related to refunds and returns.